Your Order Experience with PartsHub Canada: A Commitment to Excellence

Welcome to the PartsHub Canada family, where our commitment to a seamless order process is at the heart of our operations. Our dedicated team is at your service during our operational hours from 8:00 AM to 4:00 PM PST, Monday through Friday, ensuring that your orders are processed with precision and promptness.

Understanding the anticipation and urgency that accompanies each order, we have partnered with leading delivery services—Loomis, Day and Ross, Purolator, Canpar, and DHL—to guarantee efficient and careful shipment of your items. While these trusted partners facilitate swift deliveries, we acknowledge that they operate independently. Consequently, any delays post-dispatch fall under their purview. In such events, although the resolution lies with the courier, our customer service team is ever ready to assist and will engage with the courier to expedite any delayed shipments. Your satisfaction is our top priority, and we value your understanding in these matters.

For your planning convenience, we provide a clear table of estimated delivery dates. Our shipping cost structure maintains flat rates for major cities, with the understanding that additional charges may apply for deliveries to more remote areas. Should your order attract such fees, we will contact you for confirmation through your preferred communication method, be it phone or email.

* Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We are also delighted to offer discounts on extra items added to your order. This is part of our commitment to transparent pricing and is a testament to our dedication to providing you the best possible experience, barring the instances where items must be sourced from multiple warehouses.

In the case that a tracking number has not reached your inbox within a few days, we invite you to reach out by replying to any of our emails. Our responsive customer service team will ensure you receive the tracking information needed to monitor your shipment's journey to your doorstep.

It is important to note that our packages are delivered without the need for a signature and may be left at your door. We encourage you to monitor your shipment with the provided tracking information closely, to ensure secure and successful delivery.

We are here to support you at every step and are just a call or email away for any assistance or queries. Your peace of mind matters to us, and we look forward to continuing to serve you with the excellence you deserve.

For any assistance or further inquiries, our customer service team can be contacted at 1-888-377-5454 or via email at [email protected]. Your journey with us is valued, and we thank you for trusting PartsHub Canada.